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FREQUENTLY ASKED QUESTIONS

  • What are the age requirements?
    There are no age limitations but there are waiting periods based on Age and Medical conditions.
  • Does this cover foreigners? Do they have to be legal, and have Visas or Green cards?
    There is no immigration status or Social Security number required.
  • Can I include my children or parents who live in another state?
    Yes, you can also include family members in other states & Latin American countries. The Funeral/ Cremation plans are for the US and Latin America.
  • Can I use this with any funeral home?
    With the Funeral or Cremation Plans, it is only for in-network providers unless we cannot provide a network funeral home within 20 miles of your residence. Plan members should NEVER CONTACT a funeral home directly.
  • Can an undocumented person get buried here in the US, if that's what they choose?
    Yes, they will need to buy their plot.
  • Does it require a bank account, or can I use a debit/credit card?
    It can be billed to a credit card or debit card.
  • If one person dies, can another person be added on?
    No, the plan is only for the members already enrolled.
  • When does the membership expire?
    Every plan is a month-to-month program, as long as you make your payments it never expires.
  • One event per family or as many events as the plan covers?
    It will cover all the members as they pass away. As long as the holder or a plan member continues renewing, all surviving members maintain their benefits.
  • Can I sign my parents up without them signing off on it?
    Yes, they are not required to sign anything, the "holder" enrolls the beneficiaries.
  • What happens to the rest of the group if someone dies?
    Nothing, they remain protected as long as they keep paying and renewing their plan.
  • Does it cover grandchildren or only if the grandparent is the legal custodian?
    Grandchildren and grandparents are eligible to be on the plan.
  • Do you have to be married on these plans?
    It is not required to be married, domestic partners and same-sex partners are eligible.
  • What information or documents does the member receive?
    Members receive a digital package after enrollment, containing a welcome letter, Terms and Conditions, and a preprinted membership card.
  • If someone on the plan dies what should they do?
    First call the authorities if needed, then call the 800 # on the card.
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